FREE PDF QUIZ SALESFORCE-AI-SPECIALIST - LATEST SALESFORCE CERTIFIED AI SPECIALIST EXAM VALID TEST TESTKING

Free PDF Quiz Salesforce-AI-Specialist - Latest Salesforce Certified AI Specialist Exam Valid Test Testking

Free PDF Quiz Salesforce-AI-Specialist - Latest Salesforce Certified AI Specialist Exam Valid Test Testking

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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

TopicDetails
Topic 1
  • Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
Topic 2
  • Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
Topic 3
  • Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
Topic 4
  • Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Topic 5
  • Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.

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Salesforce Certified AI Specialist Exam Sample Questions (Q78-Q83):

NEW QUESTION # 78
Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should an AI Specialist recommend?

  • A. Use BYO-LLM functionality in Einstein Studio,
  • B. Use Apex to connect to an external LLM and ground the prompt.
  • C. Use Flow and External Services to bring data from an external LLM.

Answer: A

Explanation:
Bring Your Own Large Language Model (BYO-LLM) functionality in Einstein Studio allows organizations to integrate and use external large language models (LLMs) within the Salesforce ecosystem. Universal Containers can leverage this feature to connect and ground prompts with external LLMs, allowing for custom AI model use cases and seamless integration with Salesforce data.
Option B is the correct choice as Einstein Studio provides a built-in feature to work with external models.
Option A suggests using Apex, but BYO-LLM functionality offers a more streamlined solution.
Option C focuses on Flow and External Services, which is more about data integration and isn't ideal for working with LLMs.
Reference:
Salesforce Einstein Studio BYO-LLM Documentation: https://help.salesforce.com/s/articleView?id=sf.einstein_studio_llm.htm


NEW QUESTION # 79
An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.
According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

  • A. Assign the Prompt Template Manager permission set and enable Sales Emails in setup.
  • B. Assign the Prompt Template User permission set and enable Sales Emails in Setup.
  • C. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

Answer: B

Explanation:
To enable Sales Email prompt templates:
* Permission Set: Assign the Prompt Template User permission set to the sales team to grant access to use pre-built templates.
* Feature Activation: Enable Sales Emails in Salesforce Setup to activate the integration between prompt templates and email workflows.
* Option B (Manager permission set): Required for creating/modifying templates, not for usage.
* Option C (Data Cloud Admin): Unrelated to prompt template access.
References:
* Salesforce Help: Prompt Template Permissions
* Specifies that "Prompt Template User" is required to leverage templates in workflows.
* Sales Email Setup outlines enabling the feature in Setup.


NEW QUESTION # 80
Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

  • A. Case Replies
  • B. Service Replies
  • C. Knowledge Replies

Answer: C

Explanation:
Knowledge Replies is the Einstein Generative AI capability that generates recommended responses for service agents by grounding responses in the organization's Knowledge articles. This reduces handling time by providing contextually accurate suggestions sourced directly from approved content. Salesforce documentation states that Knowledge Replies leverage natural language processing (NLP) to match customer inquiries with relevant articles and draft replies, ensuring consistency and compliance.
* Case Replies (A) focus on generating responses based on case data (e.g., case fields, history) but do not explicitly ground responses in Knowledge articles.
* Service Replies (C) is not a standard Einstein capability tied to Knowledge-driven responses.


NEW QUESTION # 81
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Einstein Copilot as the solution?

  • A. To analyze past campaign performance
  • B. To send automated emails to all customers
  • C. To generate relevant content when engaging with each customer

Answer: C

Explanation:
Einstein Copilot is designed to assist in generating personalized, AI-driven content based on customer data such as behavior, preferences, and purchase history. For the marketing team at Universal Containers, this is the perfect solution to create dynamic and relevant email content. By leveraging Einstein Copilot, they can ensure that each customer receives tailored communications, improving engagement and conversion rates.
Option A is correct as Einstein Copilot helps generate real-time, personalized content based on comprehensive data about the customer.
Option B refers more to Einstein Analytics or Marketing Cloud Intelligence, and Option C deals with automation, which isn't the primary focus of Einstein Copilot.
Reference:
Salesforce Einstein Copilot Overview: https://help.salesforce.com/s/articleView?id=einstein_copilot_overview.htm


NEW QUESTION # 82
Which mechanism within the Einstein Trust Layer helps to ensure that personal data is handled in compliance with data protection regulations like GDPR?

  • A. Data Masking
  • B. Toxicity Scoring
  • C. Prompt Defense

Answer: A


NEW QUESTION # 83
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